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cPanel Extended Lifecycle Support Fees

Dear Clients,

We want to inform you about some important changes regarding CentOS 7 and CloudLinux 7. Both operating systems reached their End-of-Life (EOL) support on June 30, 2024, according to their upstream vendors. This means they no longer receive security updates, making them more susceptible to potential security vulnerabilities.

To allow more time for migrations and operating system upgrades, cPanel has added version 110 to their Extended Lifecycle Support (ELS) program. During this period, cPanel will partner with TuxCare to provide critical security updates for CentOS 7 and CloudLinux 7. They will also continue to offer essential security updates and technical support for cPanel v110.

Note: This is a cPanel initiative, not a program run by EuroVPS.

For more information, you can refer to cPanel’s official announcements:

ELS Fees (from cPanel):

  • Admin Cloud (up to 5 accounts): €1.80*
  • Pro Cloud (up to 30 accounts): €2.50*
  • Plus Cloud (up to 50 accounts): €3.60*
  • Premier Cloud (100+ accounts): €4.65*
  • Premier Metal (100+ accounts): €4.65*+

Starting next January, there will be an increase in the ELS fee. Please note that cPanel does not permit the continuation of licenses on outdated OS versions without participating in this Extended Lifecycle Support program.

Options for You:

  1. Upgrade Your OS:
    We highly recommend updating to the latest supported OS version. This is the best way to ensure ongoing security and stability. We are here to assist with the migration process and can provide the same hosting plan without any additional charges for the OS update.
  2. Pay the Extended Lifecycle Support Fee:
    If you choose to keep using an outdated OS, the ELS fee will apply based on cPanel’s pricing. We will pass this fee directly to you, as cPanel charges us for maintaining support on these older systems.

We want to be clear that we do not plan to cover the costs associated with outdated software support, and we also don’t want you to spend unnecessarily. Therefore, we strongly encourage you to consider upgrading to ensure the ongoing stability and security of your server environment.

Important Notice:

We will issue an invoice covering the period from August for the use of the outdated OS, as we have already paid for the necessary support to keep your license active. Unfortunately, there were no other options available to maintain your license.

Thank you for your understanding. If you have any questions or need assistance with the upgrade process, please don’t hesitate to reach out.

Best Regards,
The EuroVPS Team

Updated on October 26, 2024

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